Salon Policy
Cancellation Policy
At ExCo Lounge LLC we strive to provide the best service to our clients. To ensure smooth operations and accommodate all clients, we have implemented the following cancellation policy:
1. Cancellation Notice: We kindly ask for a minimum of 48 hours’ notice for any cancellations or rescheduling of appointments.
2. Cancellation Fees:
– If you cancel your appointment within 48 hours of your scheduled time, you will be charged 50% of the appointment fee.
– Cancellations made on the day of the appointment will incur a charge of 100% of the appointment fee.
We appreciate your understanding and cooperation. This policy helps us manage our schedule effectively and continue providing quality service to all clients.
Final Sale Policy
All purchases are considered final. We do not offer exchanges or returns on any products or services.
Hair Extension Service Agreements
All hair extension service agreement forms will remain accessible through Gloss Genius. Clients are responsible for reviewing and completing all required documentation prior to their appointment.
Privacy Policy
Our existing Privacy Policy remains in full effect. We are committed to protecting client information and maintaining confidentiality in accordance with our established standards.
Financing Options
Available financing options will be provided exclusively through Gloss Genius. Clients may access and complete financing directly within the platform.
Same-Day Delivery
Same-day delivery services are available only to licensed stylists enrolled in pro-membership programs. This service is not available to retail customers.
Thank you for choosing EXCO Lounge LLC
Publicity Waiver And Release
Ex Co Lounge (the “Business”), desires to use and publicize the name, likeness, and other personal characteristics and private information of the individual named below (“I” or “me”) for advertising, promotion, and other commercial and business purposes. In exchange for good and valuable consideration, the receipt and sufficiency of which I hereby acknowledge, I give Business my permission for such use and publicity for such purposes, according to the terms and conditions set forth in this Publicity Waiver and Release (“Agreement”).
I hereby irrevocably permit, authorize, grant, and license Business and its affiliates and the employees, officers, directors, and agents of each and all of them (“Authorized Persons”), the rights to display, transmit, broadcast, reproduce, record, photograph, digitize, modify, alter, edit, and otherwise use my name, image, likeness, voice, professional and personal biographical information, and all materials created by or on behalf of Business that incorporate any of the foregoing (“Materials”) in any medium or format, including but not limited to, on the internet and other digital transmission or delivery methods on any platform without further consent from or royalty, payment, or other compensation to me.
Business shall be the exclusive owner of all rights, including copyright, in the Materials. I acknowledge and agree that I have no right to review or approve Materials before they are used by Business. Any credit or other acknowledgment of me, if any, shall be determined by Business in its sole discretion. Business has no obligation to create or use the Materials or to exercise any rights given by this Agreement.
To the fullest extent permitted by applicable law, I hereby irrevocably waive all legal and equitable rights relating to all liabilities, claims, demands, actions, suits, damages, and expenses, including but not limited to claims for copyright or trademark infringement, infringement of moral rights, libel, defamation, invasion of any rights of privacy (including intrusion, false light, public disclosure of private facts, and misappropriation of name or likeness), violation of rights of publicity, physical or emotional injury or distress, or any similar claim or cause of action in tort, contract, or any other legal theory, now known or hereafter known in any jurisdiction throughout the world (collectively, “Claims”), arising directly or indirectly from the Authorized Persons’ exercise of their rights under this Agreement or the production, exhibition, exploitation, advertising, promotion, or other use of the Materials, and whether resulting in whole or in part from the negligence of Business or any other person, and I hereby covenant not to make or bring any such Claim against any Authorized Persons and forever release and discharge the Authorized Persons from liability under such Claims.
I represent and warrant to Business that I am at least 18 years of age, and I have full right, power, and authority to enter into this Agreement and grant the rights granted hereunder. This Agreement constitutes the sole and entire agreement of the parties with respect to the subject matter contained herein and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to such subject matter. This Agreement shall be governed by the laws of the state Business maintains its primary location.
Release of Liability
The individual clicking to accept this release (referred to as “I” or “me”) desires to participate in certain spa and/or beauty services offered by Ex/Co Lounge (the “Business”). In consideration of being provided the requested spa and/or beauty services, I agree to all the terms and conditions set forth in this agreement (this “Release”).
1. I am aware and understand that participation may involve the risk of serious injury, disability, death, and/or property damage. I am also aware that there are no guaranteed benefits of the services requested, including therapeutic or alternative medicine services. I understand that Ex/Co Lounge cannot guarantee that I will receive any sort of physical or psychological benefits from the services rendered. NOTWITHSTANDING THESE RISKS, I ACKNOWLEDGE THAT I AM VOLUNTARILY ACCESSING THE PREMISES AND REQUESTING SERVICES WITH KNOWLEDGE OF THE RISKS INVOLVED, AND I HEREBY AGREE TO ACCEPT AND ASSUME ALL RISKS OF ILLNESS, PERSONAL OR PSYCHOLOGICAL INJURY, PAIN, SUFFERING, TEMPORARY OR PERMANENT DISABILITY, DEATH, PROPERTY DAMAGE, AND/OR FINANCIAL LOSS ARISING THEREFROM, WHETHER CAUSED BY THE ORDINARY NEGLIGENCE OF THE BUSINESS OR OTHERWISE.
2. I hereby expressly waive and release any and all claims, now known or hereafter known, against Ex/Co Lounge and its successors, and assigns (collectively, “Releasees”) on account of personal or psychological injury, illness, pain, suffering, temporary or permanent disability, death, property damage, or financial loss arising out of or attributable to my being on the premises and receiving certain spa and/or beauty services, whether arising out of the ordinary negligence of the Business or any Releasees or otherwise.
3. This Release constitutes the sole and entire agreement of Ex/Co Lounge and me with respect to the subject matter contained herein and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to such subject matter. If any term or provision of this Release is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Release or invalidate or render unenforceable such term or provision in any other jurisdiction. This Release is binding on and shall inure to the benefit of the hair design by Mer and me and our respective successors and assigns. This Agreement shall be governed by the laws of the state Business maintains its primary location.
Extension Waiver
I acknowledge that the service is final. Any changes to the style of the application will be charged accordingly and additionally. I acknowledge that hair extensions are very sensitive and very different from intact human hair. I have been informed of the daily maintenance procedure to keep my extensions in the best condition possible. I am fully aware and responsible that if I brush my hair hard or if the extensions are pulled that it can be ripped from the roots. I understand that my deposit is nonrefundable up to 14 days prior to the service, otherwise, there is a restock fee for any refunds.
I have inspected and approved the hair extensions that are to be installed in my hair .
I understand that I am paying for a look and any hair not used does not belong to me, unless discussed otherwise. In the event that I decide not to keep the extensions I am fully responsible for the total payment of the services rendered. I also understand the explanation that any missed appointment will be charged in full of the entire procedure, and I understand that with proper care on my part they should remain in my hair for no longer than five to eight weeks between maintenance appointments. I also understand they must be removed and reinstalled every 5, 10, or 15 weeks depending on my natural hair density and rate of shed, that will be determined by my stylist. I will come to my appointments with clean dry hair. I will never go to sleep with my hair wet and with hair, braided, or in a loose bun. I also understand that a silk or satin pillowcase is strongly suggested. I will follow the after care guide given at all costs and I understand that any damage to my hair, or the extensions will not be covered, if not followed. I understand that if an allergic reaction occurs I will not hold my technician or salon at fault. The cost of the removal of the hair extensions is not included in the original fee. I am OK with my content being used on social media. I have read this waiver and it’s entirety and I voluntarily accept the terms of the release by affixing my signature below and warrant that I fully understand its contents.